Summary of Non-Returnable Items / Orders

  1. Items ordered more than 6 months ago with an expiry date of less than 6 months remaining.
  2. Items ordered on special request.
  3. Fridge / cold chain items (except when Nampharm error).
  4. Discontinued items.
  5. As Soon As Possible (ASAP) delivery items.
  6. Damaged items (outer carton and / or product).
  7. Not in re-saleable condition (pricing labels attached/removed in such a way that box is damaged/dirty/sticky; colour faded box; pen or other marks on box; torn boxes or boxes that are squashed).
  8. Cold chain is broken (melted ice packs).
  9. Section 27 Permit items (ordered for specific patients).
  10. Products purchased after quotation was accepted.
  11. Items or batches not purchased at Nampharm.
  12. Damaged stock not reported and returned within the specified time.
  13. Short-received stock not reported within the specified time;  Nampharm’s records / camera footage depict that stock was shipped & Nampharm stock is correct.
  14. Short-dated stock (6 months and less) not reported and returned within the specified time.
  15. Stock received without relevant fully completed documents (Credit Request Form and Copy of Invoice).
  16. Apparatus received without explanatory letter – pre-authorisation is mandatory.
  17. Cold chain items not accompanied by signed authorisation letter.
  18. Damaged / Short Delivered parcels not indicated on the trip sheet / waybill and not reported to Courier Company (outside Windhoek only); not reported and returned within the specified time.
  19. After-hours call-outs and deliveries.
  20. Representative orders may not be send back to Nampharm.
  • Price differences:  Products are credited at invoice amount – returns older than 6 days are credited at the lowest of the invoiced and current price.
  • Specified Time for Damaged Parcels & Items; Short-delivered Parcels & Items; Wrong Parcels & Items is 24 HOURS.  Report to TELESALES.  Return stock within 1 week.
  • Specified Time for Short-Dated stock received from Nampharm is 48 HOURS.  Report to TELESALES.  Return stock within 1 week.
  • Exceptions to the above:  Contact Nampharm (061 284 9000)

Nampharm real time ordering

To assist all clients to order at their own convenience at Nampharm, we offer an online ordering system free of charge to all customers.

By using the real time ordering system, client have the benefit to order on their own time.

  • See all special deals available.
  • See real stock holding at Nampharm of selected products
  • All bonuses, deals and discounts are displayed
  • Generics, therapeutical classes are available on the system
  • The history of products purchased for the last 6 months are displayed
  • New products are advertised and important information are displayed
  • Nampharm hosts their own IT company, IMS that do all development and maintenance on the ordering system

General information

PROFILE

Nampharm distributes medicine, surgical products and consumer products to all registered pharmacies, doctors and private hospitals throughout Namibia and in Windhoek.

Overnight deliveries are done via courier service to all clients throughout the country.

Trading hours are Mondays to Fridays from 08:00 to 17:15 and Saturdays from 08:30 to 12:00.

SERVICES

Nampharm offers a Consumer Warehouse and an Ethical Warehouse.

Pharmacists are also invited to visit the Consumer Warehouse to view all consumer products available.

Potential clients may call Nampharm on 061 2849000 and request a credit application from to open an account with Nampharm.

Nampharm employs 7 full time, highly skilled Telesales personnel.  Client are phoned throughout the day for orders and Telesales personnel are also available to take all incoming calls from clients to place their orders.

Nampharm do have a returns policy:  please adhere to the rules of the returns policy.

Information

Nampharm offers a Consumer Warehouse and an Ethical Warehouse.

Pharmacists are also invited to visit the Consumer Warehouse to view all consumer products available.

Potential clients must call Nampharm 061 2849000 and request a credit application from to open an account with Nampharm.

Delivery

Map of Namibia with all delivery points will be added soon...

Nampharm offers a 2-hourly delivery to all clients in Windhoek and a special delivery service for live saving medicine.